This page explains how Pristine Performance LLC collects, uses, and protects your information, and how we communicate with you via SMS and automated (A2P) text messaging.
Effective date: July 1, 2024
<script
src="https://widgets.leadconnectorhq.com/loader.js"
data-resources-url="https://widgets.leadconnectorhq.com/chat-widget/loader.js"
data-widget-id="69b8b08bbea48a01c27ea78e" >
</script>
This Privacy Policy describes how Pristine Performance LLC (“we”, “our”, or “us”) collects, uses, and safeguards personal information provided by users (“you” or “your”) visiting our services and websites. This policy is effective as of July 1, 2024, and applies to all information collected via our websites, apps, and related services.
We may collect the following categories of information:
We collect data in several ways:
We process your information for purposes including:
Depending on your location and applicable law, we rely on the following lawful bases to process personal information:
We may share personal information in the following circumstances:
We do not sell your personal information.
Our platforms may contain external links or embedded functionality from third-party partners. Their privacy practices are governed by their respective privacy policies. We encourage you to review those policies before engaging with their services or providing any personal information to them.
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal information, subject to identity verification and applicable legal exceptions or retention requirements.
Depending on your jurisdiction, you may have rights to:
To exercise these rights, or for privacy-related inquiries, contact us at [email protected].
We maintain commercially reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data may be stored and processed in the United States or other jurisdictions. By using our services, you consent to such transfers, subject to appropriate safeguards and protections as required by applicable law.
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children as defined under the U.S. Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from a child in violation of applicable law, we will take steps to delete it.
We may update this Privacy Policy from time to time. When we do, we will post the revised version with an updated effective date. Your continued use of our services after a change means that you accept the updated policy.
We use cookies and similar technologies to personalize and analyze user experience, improve our services, and support security and performance. You can control certain cookie settings through your browser. For more information, review your browser’s help documentation on managing cookies and tracking technologies.
For support or privacy-related questions, you can contact us at:
Email: [email protected]
Mail:
Pristine Performance LLC
2000 Town Center Suite 1900
Southfield, MI 48075
By providing your mobile phone number, you consent to receive SMS or automated (A2P) text messages from Pristine Performance LLC for appointment updates, service notifications, and marketing messages if you have opted in in accordance with applicable law.
You may provide consent to receive SMS messages through:
Consent is voluntary and is not a condition of purchase. A sample consent statement may read:
“I consent to receive recurring SMS messages from Pristine Performance LLC. Message & data rates may apply.”
Message frequency may vary, but you can typically expect up to 6 messages per month. Standard message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any charges imposed by your carrier for SMS usage.
You can stop receiving SMS messages from us at any time by:
After you opt out, you may receive a confirmation message to verify that your request has been processed.
If you need assistance with our SMS program, you can:
All messages are sent via secure A2P (Application-to-Person) channels and are intended to comply with applicable federal, state, and carrier requirements. Message content may be monitored for security and compliance purposes. We only send links when necessary and use secure protocols for all URLs included in our messages whenever possible.
Information collected through our SMS program (such as your phone number, message content, and delivery status) may be used for:
SMS-related data is retained for as long as necessary to support our business operations, comply with legal and regulatory obligations, and resolve disputes, after which it is securely deleted or anonymized in accordance with our data retention practices.
Sample Opt-In: Text “JOIN” to (248) 820-3437 to receive updates from Pristine Performance LLC. By texting JOIN, you agree to receive recurring SMS messages. Message & data rates may apply. Reply STOP to cancel, HELP for help.
Sample Opt-Out: Text “STOP” at any time to unsubscribe from further SMS messages. You will receive a final confirmation message acknowledging your opt-out request.
For privacy-related requests or to exercise your data rights in connection with SMS or other communications, you may contact us at:
Privacy Office:
Pristine Performance LLC
Privacy Office
2000 Town Center Suite 1900
Southfield, MI 48075
Email: [email protected]
For general support (not limited to privacy or SMS), you may contact us at:
Email: [email protected]
Mail:
Pristine Performance LLC
2000 Town Center Suite 1900
Southfield, MI 48075